Medical City Fort Worth has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The award recognizes top-performing healthcare organizations that have consistently ranked in the 95th percentile or higher for patient experience.
Medical City Fort Worth was specifically recognized for patient experience in inpatient rehabilitation. The hospital’s 18-bed comprehensive acute inpatient rehabilitation unit, which opened in February 2016, particularly focuses on stroke and neurological rehabilitation. Medical City Fort Worth is a comprehensive stroke center with a specialized neurological intensive care unit.
“Some patients need specialized, skilled care while recovering their strength and function after a debilitating injury, stroke, trauma or other major health issues,” said Medical City Fort Worth CEO Jyric Sims. “We are pleased to provide expert rehabilitation care in a supportive and compassionate environment, integrated with the multidisciplinary services of our larger hospital.”
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in healthcare. Presented annually, the award honors organizations who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year. The percentile rankings are based on a formal public reporting initiative that asks patients to rate their experiences regarding their inpatient stay. The reporting system is known as Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Press Ganey patient experience surveys combine the required HCAHPS questions with scientifically-developed patient-centered questions to provide the most comprehensive view of the overall patient experience.
"We are proud to partner with Medical City Fort Worth,” said Press Ganey CEO Patrick T. Ryan. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Medical City Fort Worth continues to demonstrate its commitment to reducing patient suffering and advancing the overall quality of healthcare.”
The Medical City Fort Worth inpatient rehabilitation team is led by Medical Director Omar Selod, DO, Director of Rehabilitation Services Sandra Viall, RN, and Director of Rehabilitation Therapy Vietta Busby, licensed occupational therapist.