Fort Worth, Texas (May 17, 2016) – HCA (NYSE:HCA) this week presented a national HCA Innovators Award to Medical City Fort Worth of Fort Worth Administrative Director of Emergency Services Megan Gallegos, RN, and Clinical Coordinator of Emergency Services Shawn Lewis, RN. The two were honored in Nashville at a special HCA Awards of Distinction ceremony.
The HCA Innovators Award, established in 2010, continues the tradition of recognizing innovative thinkers with ideas that improve patient quality, service or the financial impact of operations. The entry from Plaza’s co-winners was one of three selected for this national award, given annually as part of the HCA Awards of Distinction program, in which HCA bestows its highest honors for employees, physicians and volunteers.
Gallegos and Lewis received the HCA Innovators Award in the service excellence category. They used their experiences within emergency services to create an ER Concierge position with the goal of improving patient service in the Emergency Department at Medical City Fort Worth. The ER concierge is a member of the staff who welcomes patients and family members at the bedside, and continues to check in with them regularly to provide beverages, blankets or other items necessary for their comfort and care. Use of the ER Concierge has improved patient experiences in Plaza’s emergency room.
“Innovation at HCA takes many forms, yet the common denominator is a creative approach that challenges the status quo,” said Sam Hazen, chief operating officer of HCA. “This year’s winners of the HCA Innovators Award demonstrate our founders’ entrepreneurial spirit, which is key to our culture of continual improvement.”